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The easiest, quickest and most secure way you can make a booking is by booking online here on our site. You are welcome to call our Contact Center on +44 20 3870 3444 (English speaking staff) if you have any questions or need help. Please remember that you have to book and pay your tickets online on our site, you cannot book over the phone, as we cannot accept payment over the phone. This is a security issue designed to protect the customer. You can also e-mail your questions on the contact form here on this page, and we will get back to you as quickly as possible.
In general you cannot change, return or cancel your booked and confirmed tickets for football in Barcelona. This is made clear to you early on in the booking process, and you accept this when you agree to our terms and conditions.
However we will do what we can to help you if you cannot use your tickets. If you need to cancel your booking, please contact us via the contact form and state your booking reference, and then we will do what we can to try and cancel your booking. We will then attempt to re-sell your tickets to other clients. We cannot however promise a successful outcome, but we will try to help you.
If we do get your tickets refunded or resold, this will be needed to have been approved by the club and our agent in Barcelona, and we then we have to receive a credit note from our agent. This procedure takes time, and it is not unusual that we would not know if your tickets have been refunded or re-sold, for 1 or 2 weeks after the match date. If your tickets are re-sold or refunded there will be a cancellation fee for each ticket, usually around € 10,for each ticket!